Last Updated: June 2026
Welcome to LeeSilver Shop (“LeeSilver”, “we”, “our”, “us”). We value our customers and strive to provide high-quality fashion, clothing, accessories, and lifestyle products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
Customers may request a return if:
- The product received is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original condition.
- Original tags, labels, packaging, and accessories are intact.
- The return request is submitted within 2 days of delivery.
LeeSilver reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products marked as Final Sale, Clearance Sale, or Non-Returnable
- Gift Cards
- Personalized or Customized Products
- Used, washed, altered, or damaged products caused by customer use
- Innerwear, personal care items, and hygiene-sensitive products (if applicable)
3. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery with:
- Order Number
- Product Images
- Packaging Images
- Description of the issue
Our team will review the request and provide a suitable resolution.
4. Return Process
To initiate a return:
Step 1
Contact our customer support team with your order details.
Step 2
Our team will verify the request and provide return instructions.
Step 3
Pack the product securely in its original packaging.
Step 4
Once received and inspected, we will notify you regarding approval or rejection of the return.
5. Refund Policy
After the returned item passes inspection:
- Approved refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
- Shipping charges and convenience fees (if applicable) are generally non-refundable unless the return is due to our error.
6. Exchange Policy
We may offer product exchanges subject to:
- Product availability
- Size availability
- Color availability
If the requested replacement is unavailable, a refund or store credit may be provided at our discretion.
7. Return Shipping
If the return is due to:
- Wrong product delivered
- Damaged product
- Defective product
LeeSilver may arrange pickup or bear return shipping costs.
If the return is due to:
- Customer preference
- Incorrect size selected by customer
- Change of mind
The customer may be responsible for return shipping charges.
8. Order Cancellation After Shipment
Orders that have already been shipped may not be eligible for cancellation. Customers may instead request a return after receiving the product, subject to this policy.
9. Refund Exceptions
Refunds may not be granted if:
- The product is returned in used condition.
- Original tags or packaging are missing.
- The return request exceeds the allowed return period.
- The product is damaged due to misuse or mishandling by the customer.
10. Store Credits
In certain situations, LeeSilver may offer:
- Store Credit
- Coupon Codes
- Replacement Products
instead of a monetary refund.
11. Processing Time
| Activity | Estimated Time |
|---|---|
| Return Request Review | 1–3 Business Days |
| Return Pickup/Delivery | 3–7 Business Days |
| Product Inspection | 1–2 Business Days |
| Refund Processing | 5–10 Business Days |
Actual timelines may vary depending on location and courier services.
12. Contact Us
For return or refund assistance, please contact:
LeeSilver Shop
Website: https://leesilver.shop/
Email: [email protected]
Customer Support: +91 7984141596
Please include your Order Number, product details, and relevant images for faster assistance.
Customer Satisfaction Commitment
At LeeSilver Shop, customer satisfaction is our priority. We are committed to resolving return and refund requests fairly and efficiently while maintaining the highest standards of quality and service.
LeeSilver Shop – Premium Fashion, Clothing Store & Fashion Accessories & Lifestyle Products Online.