Cancellation Policy
Effective Date: June 2026
Welcome to LeeSilver Shop. We understand that sometimes customers may need to cancel an order. This Cancellation Policy explains the conditions under which orders placed on https://leesilver.shop/ may be cancelled.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed, packed, or shipped.
Eligible for Cancellation
- Order placed by mistake
- Duplicate order
- Change of mind before shipment
- Incorrect product selection
Not Eligible for Cancellation
- Orders already shipped
- Delivered orders
- Customized or personalized products
- Special sale, clearance, or promotional items (unless defective)
2. Cancellation Timeframe
To ensure successful cancellation, customers should submit a cancellation request as soon as possible after placing the order.
Once an order enters the processing or shipping stage, cancellation may no longer be possible.
3. How to Request a Cancellation
To cancel an order, please contact our customer support team with the following information:
- Order Number
- Customer Name
- Registered Email Address
- Contact Number
- Reason for Cancellation
Contact Information
LeeSilver Shop
🌐 Website: https://leesilver.shop/
📧 Email: [email protected]
📞 Customer Support: +91 7984141596
4. Prepaid Orders
If a prepaid order is cancelled before shipment:
- The full payment amount will be refunded.
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on the bank or payment gateway.
5. Cash on Delivery (COD) Orders
Customers may cancel Cash on Delivery orders before shipment without any charges.
However, repeated cancellation of COD orders may result in restrictions on future COD purchases.
6. Orders Already Shipped
Orders that have already been dispatched cannot be cancelled.
If you no longer wish to keep the product after delivery, you may request a return according to our Refund & Returns Policy, subject to eligibility.
7. Cancellation by LeeSilver Shop
LeeSilver Shop reserves the right to cancel any order under circumstances including but not limited to:
- Product out of stock
- Pricing or listing errors
- Payment verification issues
- Fraudulent or suspicious transactions
- Delivery service limitations
- Technical errors affecting order processing
In such cases, customers will be informed promptly and any eligible refund will be processed.
8. Refund for Cancelled Orders
Approved refunds for cancelled orders will generally be processed within:
| Payment Method | Estimated Refund Time |
|---|---|
| Credit Card | 5–10 Business Days |
| Debit Card | 5–10 Business Days |
| UPI | 2–7 Business Days |
| Net Banking | 5–10 Business Days |
| Wallet Payments | 2–7 Business Days |
Actual processing times may vary depending on your financial institution.
9. Fraud Prevention
LeeSilver Shop reserves the right to refuse cancellations or suspend accounts if we detect:
- Fraudulent activity
- Abuse of cancellation policies
- Repeated order cancellations
- Misuse of promotional offers
10. Changes to This Policy
LeeSilver Shop may update this Cancellation Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.
11. Contact Us
If you have any questions regarding cancellations, please contact:
LeeSilver Shop
Premium Fashion, Clothing Store & Fashion Accessories & Lifestyle Products Online
🌐 Website: https://leesilver.shop/
📧 Email: [email protected]
📞 Phone: +91 7383986019 , +91 7984141596
Customer Satisfaction First
At LeeSilver Shop, we strive to provide a smooth, transparent, and customer-friendly shopping experience. We encourage customers to review their orders carefully before placing them and contact us promptly if cancellation assistance is required.